We respect your privacy – that is one of the main reasons why we make AxCrypt. We also believe that you, as one of our users, are more concerned about this than the average computer user.
During the installation and sign up procedure AxCrypt may contact one of our servers, if you allow it, and send us some minimal information.
This information is limited to:
Your email address.
Your operating system version, i.e. Windows Vista/2008/7/8/10 etc.
Your selected language, i.e. English or French etc.
The product version being installed.
In addition to specific sign up information, when a device contacts a server of HTTP some information is always made available and we log this. This may include:
The date and time.
The URL accessed on our server.
We also log some additional specific events that are determined by the server access and internal procedures. This includes:
What type of emails we automatically send to you (activation, welcome etc).
When an unexpected error (exception) occurs.
All our servers are physically located in Sweden. We do not store any information created by the use of AxCrypt as described above anywhere else. For certain events, emails are generated, for example, non-delivery reports from your email provider or error logs. These emails may be sent to our staff who may be using commercial email service providers with international data centers.
When creating an AxCrypt Business subscription, we do ask some additional information. This may include:
VAT number (for EU customers)
We use this information to make VAT deduction possible for EU companies, and to display on invoices. This information is also managed within a third party Customer Relationship Management (CRM) system.
Why do we need this information?
It’s obvious why we need some of the information. We try to keep the amount of information logged and stored to a minimum, and we store no personal or sensitive information except your email address. Any confidential information you store on our servers is encrypted with your password, which we do not store or know, except briefly during the server interaction.
The other information is practical for us to see how and where AxCrypt is being used, so as to better prioritize development. It also to gives us a nice warm feeling seeing how much it’s being used!
We also use the information logged to trace the events of usage when we receive and work with support requests. It has proven to be very helpful for us and improves the quality of support by for example seeing when last a successful sign in was made.
Page and service functionality
Cookies are used in the operation and presentation of data from websites. Such cookies may include language code information for the language selected by the user. It can be cookies with information that supports the load balancing of the system so that all users are guaranteed the best possible experience. For services that require login or search, cookies can be used that ensure that the service presents data to the right recipient.
Web analytics and cookies
We store information about which keywords users use on our sites through Google Analytics. The purpose of the storage is to make our information offer better. The usage pattern for search is stored in aggregate form. Only the keyword is stored, and they cannot be linked to other user information such as IP addresses.
Forum / Share/tips-service
The "Share with others'' features is voluntary and can be used to forward links to the site by email, or to share the content of social networking sites such as Facebook or Twitter. Information about tips is not logged with us but is only used there and then to post the tip of the social networking site. However, we cannot guarantee that the online community will not log this information. All such services should, therefore, be used wisely. You may contact the relevant service provider or online community to receive information about its collection, use, processing, and personal data protection. If you use the email feature, we only use the e-mail addresses given to forward the message without any form of storage.
When you sign up with us, you do agree that we may send you occasional emails such as newsletters, offers and information about new and updated products and services from us. In order for us to be able to send an email, you must register an email address. The legal basis for processing for this purpose is consent, cf. GDPR Article 6, paragraph 1, letter a. This information is not shared with other businesses and is deleted when we are told that you no longer wish to receive information from us. You can opt-out, i.e. unsubscribe, at any time by clicking the link provided for this in such emails. HubSpot is our data processor for the newsletter.
We may share your information: With the public if you submit content to one of our forums, such as blog comments, social media posting, or other features of our services that are publicly visible; with third parties such as other sites that integrate with our API or our Services; or those with an API or service that we integrate with; Any necessary third party engaged by us, including data processors, vendors, consultants, marketing partners, and other service providers who need access to such information to perform work on our behalf; In response to an information request by a competent authority if we believe disclosure is under or otherwise required by applicable law, regulation, license or legal process; if we otherwise notify you and you consent to the sharing; and in an aggregate and / or anonymous form which cannot be reasonably expected to be used to identify you.
In addition to this website, we maintain social media sites on Twitter, Facebook, Instagram, YouTube and LinkedIn. If you visit one of these presences, personal data may be transmitted to the provider of the social network. We draw your attention to the fact that user data may be transferred to a server in a third-party country and may therefore be processed outside the European Union.
In addition to the storage of the specific data you have entered in this social medium, further information may also be processed by the provider of the social network. If you are logged into the network with your personal user account while visiting the corresponding website, this network can assign the visit to this account. The purpose and scope of the data collection by the respective medium and the further processing of your data there, as well as your rights in this regard, can be found in the respective provisions of the respective person responsible, e.g. below:
Transfer of data to third parties
Customer Relationship Management (CRM) - Hubspot HubSpot is an integrated software solution with which we cover various aspects of our online marketing activities, among contact management via the CRM system. The legal basis for the use of the services of HubSpot is our rightful interest according to art. 6 I f GDPR due to the optimization of our marketing measures and the improvement of our service quality on the website.
Should you have any specific questions about what we need a particular piece of information for, or if you want your data removed, please contact us at firstname.lastname@example.org
If you are a Business users, and do not want to be included in our CRM system, please contact us at email@example.com
Governing law and venue
This privacy statement is governed by Swedish law. Venue is Stockholm District Court.